Delivery

Shipping and returns

Casillo Wine undertakes to promptly process the order received. Normally the order is verified and processed on the day of receipt and, if received by 12:00, is delivered to The Courier. Orders received after 12: 00 on Friday will be delivered to the carrier the following Monday. The Courier will deliver the goods within 48/72 working hours from the assignment of the package. Upon delivery, the user must verify the content by specifying in the delivery form any anomalies.
In case of non-collection, the products will be returned to the owner, who will refund the price of the products but not the shipping cost. If after sending the order for the purchase request made by the customer, the selected goods are not, for any reason, available, Casillo S. R.L. undertakes to give notice to the customer via email, which will indicate other products of the same quality that may be purchased. In addition, if the purchased goods are no longer available for unforeseeable reasons and not attributable to Casillowine.com, the same undertakes to give immediate communication to the customer, inviting him to place another order. If the customer does not accept the new proposal, Casillowine.com it will inform you of the terms and methods of reimbursement of the price paid.

For shipments in Italy we rely on: BRT, POSTE ITALIANE, SDA and DHL
For shipments abroad we rely on international couriers and the indicated costs are valid up to a maximum of 30 kg.

* Free Shipping valid only for Italy on purchases over 99€