Terms and conditions of use

1. Delivery:

Casillo S. R.L. undertakes to promptly process the order received. Normally the order is verified and processed on the day of receipt and, if received by 12:00, is delivered to The Courier. Orders received after 10: 00 on Friday will be delivered to the carrier the following Monday. The Courier will deliver the goods within 48/72 working hours from the assignment of the package. Upon delivery, the user must verify the content by specifying in the delivery form any anomalies.
In case of non-collection, the products will be returned to the owner, who will refund the price of the products but not the shipping cost. If after sending the order for the purchase request made by the customer, the selected goods are not, for any reason, available, Casillo S. R.L. undertakes to give notice to the customer via email, which will indicate other products of the same quality that may be purchased. In addition, if the goods purchased are no longer available for unforeseeable reasons and not attributable to Casillo S. r.l., the same undertakes to give immediate notice to the customer, inviting him to place another order. If the customer does not accept the new proposal, Casillo S. R.L. will inform you of the terms and methods of reimbursement of the price paid.

For shipments in Italy we rely on: BRT
 For shipments abroad we rely on international couriers

* Free Shipping valid only for Italy

2. Payment:

The customer can purchase the products on the website Casillowine.com using different forms of payment:

• Credit card: if you decide to pay by credit card you have no commission and you risk absolutely nothing, because the credit card details are managed directly on the bank's website and not on casillowine.com. you can pay by card yes
• PayPal: it will be possible to transfer money from your PayPal account, you can also pay by credit card.
• Bank transfer: if you decide to pay by bank transfer, at the time of the order you will be sent an email with the information to make the payment. Your order will be sent as soon as we receive the payment. We remind you to report in the reason of the transfer the following customer data: - Name, Surname and order number.
• Payment on delivery: if you decide to pay by cash on delivery, remember that the courier will accept only cash, not checks; the additional cost to make the payment by cash on delivery is€ 3 including VAT.
• The cost of shipping in Italy is €7,90, in Sicily and Sardinia €9,50. In Italy for purchases over €99, shipping costs are free./with them>
• The cost of the shipment and up to 30kg abroad is of 39,90€, we deliver to Latvia, Lithuania, Estonia, Poland, the Czech Republic, Slovakia, Hungary, Slovenia, Romania, Bulgaria, Croatia, Austria, Germany, Greece (Up to 20kg), Belgium/Luxembourg, France/Corsica, the Netherlands, Spain (Not deliver to Andorra, Ceuta/Melilla, Gibraltar, Canary Islands), Portugal (don't we deliver to the Azores/Madeira), England (do Not deliver in Uster and islands), Eire, Denmark, Norway, Finland and Sweden. For shipments abroad there is no payment by cash on Delivery, shipping times vary from 3 to 6 working days. Free Shipping valid only for Italy
• In order to take advantage of the right of refund or replacement of bottles, the customer must ensure that the packages are in good condition and that there are no losses or incorrect matches between the number of packages delivered and the number of packages on the waybill. The customer must then refuse the delivery and have it returned to the sender, contacting our customer service and disputing the shipment.
• All prices indicated on the site are inclusive of VAT, and may be subject to periodic changes without notice.

 3. Legal notes:

The Customer (end-user)* can exercise the right of withdrawal within 14 working days from the date of receipt of the goods by means of written communication to be sent to the Casillo Srl, Contrada Santa Agata 56-58-60, 84036 Sala Consilina (SA), by registered mail with acknowledgement of receipt, or within the same time via e-mail (ordiniweb@casillowine.com), provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. This communication must contain the data necessary to identify the order, the will to renounce the purchase and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the tax document (invoice or D. D. T. attached to the order). In case of exercise of the right of withdrawal, the customer undertakes to return in full in unchanged conditions and in the original packaging, the products received at the same address used for the registered letter. The right of withdrawal does not apply to purchases concluded with subjects other than the final consumers, or to companies or entrepreneurs who request, at the time of purchase, the issue of invoice with VAT number. If the withdrawal is carried out in accordance with the above methods and terms, the amount paid for products it will be credited to the buyer by bank transfer to an account in his name, by sending a non-transferable bank check in the name of the customer or by PayPal refund, if this method of payment has been chosen.

The right of withdrawal does not apply:

1. a) the supply of goods or services the price of which is linked to fluctuations in the financial market that the seller is unable to control and that may occur during the withdrawal period;
2. (B) the supply of goods made to measure or clearly personalised;
3. (c) the supply of goods likely to deteriorate or expire rapidly;
4. (d) the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and have been opened after delivery;
5. (e) the supply of goods which, after delivery, are by their nature inseparably mixed with other goods;
6. (f) the supply of alcoholic drinks, whose price was agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on fluctuations on the market which cannot be controlled by the seller;
7. g) to companies and professionals with VAT number.

* final consumer: the civil code designates it in this way: "the consumer is the natural person who acts for purposes unrelated to the entrepreneurial or professional activity possibly carried out” (art. 1469 bis).

4. Privacy

The personal data requested during the forwarding of the order is collected from Casillo Srl and processed on computer media, in order to meet the obligations arising from the contract concluded with the Customer and will not be, in no case and in no way transferred to third parties. Casillo S. R. L. guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in the Legislative Decree. N. 196 of 30.06.03. The data controller is Casillo S. R. L., Via S. Agata 56-58-60, 84036 Sala Consilina (SA) in the person who from time to time has legal representation, unless a responsible person is appointed pursuant to art. 29 of Legislative Decree No. no 196/2003. The customer, at any time, has the right to withdraw consent to the processing of personal data with written communication to be sent to Casillo S. R.L., at the above address. The Customer, pursuant to Article 7 of Legislative Decree No. n. 196/2003, you have the right to access your data in the manner provided for therein. Marketing communications will be sent only with the explicit consent of the customer issued during online registration.

The photos included are indicative and do not constitute a guarantee on the quality of the products. Moreover, the photograph does not always show the vintage actually on sale, only the Year shown in the description will be authentic.

5. Protection of minors

Casillo S. R.L. does not sell wine or other alcoholic products to children under 18 years of age. The Courier will not deliver wine or other alcoholic products to children under 18 years of age and may require an identity document to verify age.

6. Packaging:

To ensure that our products arrive at their destination, in the best conditions, directly at your home, we have chosen exclusively new generation packaging made entirely of high-strength cardboard. They are patented Ewine Secure Pack packaging designed to provide maximum reliability and safety during the delicate transport phase. With the mounting system of the internal modules and the complex architecture of the structure, the Ewine Secure Pack is capable of cushioning even the most difficult shocks, it is the safest solution on the market.

7. Terms and conditions of use:

Supplier identification

The goods subject to these general conditions are offered for sale by Casillo S. R. L.based in Contrada Santa Agata 56-58-60, 84036 Sala Consilina (SA), VAT number 03385460658 hereinafter referred to as “supplier”.

Art. 1

Definition

1.1. The term "contract of sale on line" means the contract of sale relating to the movable tangible goods of the supplier, concluded between them and the buyer within the framework of a distance selling system through telematic tools, organized by the supplier.

1.2. By the expression “buyer " means the consumer natural person who makes the purchase, referred to in this contract, for purposes not related to the commercial or professional activity possibly carried out.

1.3. The term “provider " means the person indicated in the epigraph or the person providing the information services.

Art. 2

Subject of the contract

2.1. With this contract, respectively, the supplier sells and the buyer purchases remotely through telematic tools the tangible movable goods indicated and offered for sale on the site www.casillowine.com.

2.2. The products referred to in the previous point are illustrated on the web page: www.casillowine.com/catalogue.

Art. 3

How to conclude the contract

3.1. The contract between the Supplier and the Purchaser is concluded exclusively through the Internet by accessing the Purchaser at address www.casillowine.com, where, following the procedures indicated, and the Buyer will formalize the proposal for the purchase of the goods and the contract for the purchase of the goods referred to in point 2.1 of the preceding article.

Art. 4

Conclusion and effectiveness of the contract

4.1. The purchase contract is concluded by the exact filling of the request form and the consent to the purchase expressed through the membership sent on line or by filling out the form / form attached to the online electronic catalog at the address www.casillowine.com/order and the subsequent submission of the form, and always with a view of a web page on the order summary, printable, in which are given the details of the payer and the order, the price of the goods purchased, shipping costs and any additional charges, the mode and terms of payment, the address where the goods will be delivered, the delivery time and the existence of the right of withdrawal.

4.2. When the supplier receives the order from the buyer, it sends a confirmation e-mail or displays a web page confirming and summarizing the order, printable, in which the data referred to in the previous point are also reported.

4.3. The contract is not considered to be perfected and effective between the parties in breach of what is indicated in the previous point.

Art. 5

Payment and refund methods

5.1. Any payment by the buyer may be made only by means of one of the methods indicated on the appropriate website by the supplier.

5.2. /strong>Any refund to the Purchaser will be accredited by one of the methods proposed by the Supplier and chosen by the Buyer, in a timely manner and, in the case of the exercise of the right of withdrawal, as governed by art. 13, point 2 and following of the present contract, within a maximum of 30 days from the date on which the Supplier is aware of the withdrawal is the same.

5.3. All communications related to payments take place on a dedicated line of the provider protected by encryption system. The provider guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of the current regulations on the protection of personal data.

Art. 6

Delivery times and methods

6.1. The Supplier will deliver the products selected and ordered, in the manner chosen by the Buyer or indicated on the website at the time of the offering of the asset, as confirmed in the e-mail referred to in point

6.2. Shipping times can vary from the same day of the order to a maximum of 7 working days from the confirmation of the same. In the event that the supplier is not able to make the shipment within this period but, in any case, within the one indicated in the following point, prompt notice will be given by e-mail to the buyer.

6.3. The methods, times and shipping costs are clearly indicated and well highlighted at the address www.casillowine.com.

Art. 7

Price

7.1. All sales prices of the products displayed and indicated on the website www.casillowine.com/cataloguethey are expressed in euros and constitute an offer to the public pursuant to art. 1336 c.c.

7.2. The sales prices, referred to in the previous point, are inclusive of VAT and any other tax. The cost of shipping and any costs (e.g. customs clearance), if present, even if not included in the purchase price must be indicated and calculated in the purchase process before forwarding the order from the Buyer and also contained in the web page summary of your order.

7.3. The prices indicated in relation to each of the goods offered to the public are valid until the date indicated in the catalog.

Art. 8

Product availability

8.1. The supplier ensures through the electronic system used the processing and fulfillment of orders without delay. For this purpose, it indicates in real time, in its electronic catalog, the number of products available and those not available, as well as the shipping times.

8.2. If an order should exceed the existing quantity in the warehouse, the supplier, by e-mail, will inform the buyer if the good is no longer bookable or what are the waiting times to obtain the chosen good, asking if he intends to confirm the order or not.

8.3. The supplier's computer system confirms as soon as possible the registration of the order by sending the user a confirmation by e-mail, in accordance with point 4.2.

Art. 9

Limitations of liability

9.1. The supplier does not assume any responsibility for malfunctions attributable to force majeure in the event that it fails to execute the order within the time stipulated by the contract.

9.2. The supplier shall not be liable to the buyer, except in the case of wilful misconduct or gross negligence, for malfunctions or malfunctions related to the use of the Internet outside the control of its own or its subcontractors.

9.3. The supplier shall also not be liable for damages, losses and costs suffered by the buyer as a result of non-performance of the contract for causes not attributable to him, with the buyer entitled only to the full refund of the price paid and any ancillary charges incurred.

9.4. The Provider assumes no liability for any fraudulent or illegal use that may be made by third parties, credit cards, cheques and other means of payment, for the payment of the products purchased, if he proves that he took all possible precautions based on the best knowledge and experience and on the basis of ordinary diligence.

9.5. In no case can the buyer be held responsible for delays or mishaps in the payment if he proves that he has executed the payment itself in the Times and ways indicated by the supplier.

Art. 10

Liability for defect, proof of damage and compensable damages: the obligations of the supplier

10.1. Pursuant to art. 114 et seq. of the Consumer Code, the supplier is responsible for the damage caused by defects in the goods sold if he fails to communicate to the damaged party, within 3 months of the request, the identity and address of the manufacturer or the person who supplied the goods.

10.2. The aforementioned request, by the damaged party, must be made in writing and must indicate the product that caused the damage, the place and the date of purchase; it must also contain the offer in view of the product, if still existing.

10.3. The Supplier shall not be liable for the consequences resulting from a defective product if the defect is due to compliance of the product, a legal imperative or mandatory provision, that is, if the state of scientific and technical knowledge at the time in which the producer put the product into circulation was not even allowed to consider the product to be defective.

10.4. No compensation will be due if the damaged person has been aware of the defect of the product and the danger arising from it and has nevertheless voluntarily exposed himself to it.

10.5. In any case, the damaged person must prove the defect, the damage, and the causal connection between the defect and the damage.

10.6.  The victim may claim compensation for damages caused by death or personal injury or loss or destruction of a thing other than the defective product, provided it is of a type ordinarily intended for private use or consumption, and thus mainly used by the supplier.

10.7. The damage to things referred to in Article 123 of the Consumer Code will, however, be compensated only to the extent that exceeds the sum of euro three hundred eighty-seven (€ 387).

Art. 11

Guarantees and methods of assistance

11.1. The supplier is liable for any lack of conformity that occurs within 2 years from the delivery of the goods.

11.2. For the purposes of this agreement, it is assumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist: a) are suitable for the use for which goods of the same type are usually used; b) conform to the description made by the seller and possess the qualities of the good that the seller presented to the consumer as a sample or model; c) show the quality and performance which are normal in goods of the same type and which the Consumer can reasonably expect, taking into account the nature of the goods and, if necessary, to have public statements on the specific characteristics of the goods made about them by the Seller, the producer or his agent or representative, particularly in advertising or on labelling; d) are also suitable for the particular use desired by the consumer and that has been brought to the attention of the seller at the time of conclusion of the contract and that the seller has also accepted for conclusive facts.

11.3. The buyer shall waive any right if he does not report the lack of conformity to the seller within 2 months from the date on which the defect was discovered. The complaint is not necessary if the seller recognized the existence of the defect or concealed it.

11.4. In any case, unless proven otherwise, it is assumed that the defects of conformity that occur within 6 months from the delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or the nature of the lack of conformity.

11.5. In case of defect of conformity, the Buyer may request, without charges, subject to the conditions set out below, the repair or replacement of the purchased item, and a reduction of the purchase price or the termination of this agreement, unless the request is not objectively impossible to satisfy or it is prohibitively expensive for the Supplier pursuant to art. 130, paragraph 4, of the consumer Code.

11.6. The request must be sent in writing, by registered letter A. R., to the supplier, who will indicate his readiness to act on the request, or the reasons that prevent him from doing so, within 7 working days from receipt.
In the same communication, if the supplier has accepted the buyer's request, he must indicate the methods of shipment or return of the good as well as the deadline for the return or replacement of the defective good.

11.7. If repair and replacement are impossible or excessively burdensome, or that the Supplier has not made the repair or replacement of the goods within the period referred to in the previous point, or, finally, for the repair or replacement previously made has caused significant inconvenience to the Buyer, he may require, at its option, an appropriate reduction of the price or termination of the contract. The buyer must in this case send his request to the supplier, who will indicate his readiness to proceed with the same, or the reasons that prevent him from doing so, within 7 working days from receipt.

11.8. In the same communication, if the supplier has accepted the buyer's request, he must indicate the proposed price reduction or the methods of returning the defective good. In such cases it will be the burden of the buyer to indicate the methods for the re-crediting of the sums previously paid to the supplier.

Art. 12

Obligations of the buyer

12.1. The buyer undertakes to pay the price of the purchased good in the Times and ways indicated by the contract.

12.2. The buyer undertakes, once the online purchase procedure is concluded, to provide for the printing and storage of this contract.

12.3. The information contained in this contract has been, moreover, already viewed and accepted by the buyer, who acknowledges it, as this step is made mandatory before the purchase confirmation.

Art. 13

Right of withdrawal

13.1. The buyer has in any case the right to withdraw from the contract concluded, without any penalty and without specifying the reason, within the period of 14 (fourteen) working days, starting from the day of receipt of the purchased good.

13.2. In the case where the trader has failed to fulfil the obligations of information on the existence, mode and time of the return or collection of the goods in the case of the exercise of the right of withdrawal referred to in art. 52 of the consumer Code, the term for the exercise of the right of withdrawal is 12 (twelve) months from the end of the initial withdrawal period and shall commence from the day of receipt of the goods by the Consumer.

13.3. If the buyer decides to use the right of withdrawal, he must notify the seller by registered letter A. R. at the address “Contrada Santa Agata 56”, within 48 (forty-eight) hours. The stamp affixed by the post office on the receipt issued shall be binding between the parties. For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided that the same terms. The date of delivery to the post office or to the forwarder shall be binding between the parties.

13.4. The return of the goods must however take place at the latest within 30 (thirty) days from the date of receipt of the goods. In any case, to be entitled to a full refund of the price paid, the good must be returned intact and, in any case, in normal condition.

13.5. The Purchaser may not exercise the right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software which have been opened, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, for the supply of newspapers, periodicals and magazines, as well as goods the price of which is dependent on fluctuations in the financial market that the trader is not able to control, and in any other case provided for by art. 55 of the consumer Code.

13.6. The only expenses due by the consumer for the exercise of the right of withdrawal under this article are the direct expenses of returning the goods to the supplier, unless the supplier does not agree to accept them.

13.7. The supplier shall reimburse the full amount paid by the buyer free of charge within 30 (thirty) days of receipt of the notice of withdrawal.

13.8. Upon receipt of the communication by which the buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from mutual obligations, except as provided for in the previous points of this article.

Art. 14

Causes of termination

14.1. The obligations referred to in section 12.1, assumed by the Buyer, as well as the warranty of the successful payment made by the Purchaser with the means referred to in point 5.1, and also the exact fulfillment of the obligations undertaken by the Vendor at the point 6, are essential, so that by express agreement, the failure of any one of these bonds, if not caused by unforeseeable circumstances or force majeure, will result in the termination of the contract former Art. 1456 c. c., without the need for a judicial decision.

Art. 15

Protection of the confidentiality and processing of the buyer's data

15.1. The supplier protects the privacy of its customers and guarantees that the processing of data complies with the provisions of the privacy legislation referred to in Legislative Decree No. 30 June 2003, No. 196 [1].

15.2. The personal data collected directly and/or through third parties by the Supplier Casillo Srl, the data controller, are collected and processed in printed, computing and telematic form, in relation to the mode of treatment for the purpose of registering the order and provide him with the procedures for the execution of this contract and the necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow an effective management of commercial relations to the extent necessary to best perform the requested service (art. 24, paragraph 1, Lett. b, d. lgs. 196/2003) [2].

15.3. The supplier undertakes to treat the data and information transmitted by the buyer with confidentiality and not to disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be disclosed only at the request of the judicial authority or other legally authorized authorities.

15.4. The personal data will be communicated, after signing a commitment of confidentiality of the same data, only to subjects delegated to the performance of the activities necessary for the execution of the contract concluded and communicated exclusively within the scope of this purpose.

15.5. The buyer enjoys the rights referred to in art. 7 of d. lgs. 196/2003, i.e. the right to obtain:

a) updating, rectification or, when interested, integration of data;

b) the cancellation, transformation into anonymous form or blocking of the data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;

c) attestation that the operations referred to in the letters a) and b) have been notified, also as regards their content, of those to whom the data were communicated or disseminated, except in the case where this fulfillment proves impossible or involves a use of means manifestly disproportionate to the protected right. The data subject also has the right to oppose, in whole or in part: a) for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection; (ii) to the processing of personal data concerning him for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communication.

15.6. The communication of your personal data by the buyer is a necessary condition for the correct and timely execution of this contract. Failing this, the buyer's request cannot be processed.

15.7. In any case, the acquired data will be stored for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. However, their removal will take place safely.

15.8. The owner of the collection and processing of personal data is the supplier, to whom the buyer can address, at the company headquarters, any request[3].

15.9. Everything should be sent to the e-mail address (email) to the Centre (requests, suggestions, ideas, information, materials, etc.,) will not be considered information or data of a confidential nature, shall not violate the rights of others, and must contain valid information, not violate the rights of others, and true, in any case can not be attributed to the Centre no responsibility for the content of the messages themselves.

Art. 16

How to store the contract

16.1. Pursuant to Article 12 of Legislative Decree No. 70/2003, the supplier informs the buyer that each order sent is stored in digital/paper form on the server/at the supplier's premises according to confidentiality and security criteria.

Art. 17

Communications and complaints

17.1. Written communications addressed to the Supplier and any complaints will be considered valid only if sent to the following address: ordiniweb@casillowine.com. The Purchaser shall indicate in the registration form his residence or domicile, telephone number or e-mail address to which you want to be sent notices of the Supplier.

Art. 18

Settlement of disputes

18.1. All disputes arising from this contract will be referred to the territorially competent judicial authority and resolved according to the conciliation regulation adopted by the same.

18.2. If the parties intend to appeal to the ordinary judicial authority, the competent court is that of the place of residence or elective domicile of the Consumer, mandatory pursuant to Article 33, paragraph 2, Lett. u) of D. lgs. 206/2005.

Art. 19

Applicable law and referral

19.1. This contract is governed by Italian law.

19.2. As far as this is not expressly provided, the rules of law applicable to the relations and cases provided for in this contract, and in particular Article 5 of the Rome Convention of 1980, apply.

19.3. Pursuant to Article 60 of Legislative Decree No. 206/2005, the discipline contained in Part III, Title III, Chapter I of Legislative Decree No. 206/2005.

Art. 20

Final clause

This agreement supersedes and replaces any prior written or oral agreement, understanding, negotiation between the parties concerning the subject matter of this agreement.

Contact:

Casillo S. R. L.
Contrada Santa Agata, 56
84036 Sala Consilina (SA)

Tel. 0975-521493 Fax 0975-527163 
email: ordiniweb@casillowine.com

C. F and P. IVA 03385460658

[1] Requirements of the Privacy guarantor-art. 154, 1 c) of D. lgs. 196/2003 – Simplifications of certain public and private obligations with respect to processing for administrative and accounting purposes of 19 June 2008, published in the Official Journal of 1 July 2008, No 152.

[2] General provision of the guarantor for the protection of personal data Practical Guide to simplification measures for small and medium-sized enterprises of 24 May 2007, published in the Official Journal of 21 June 2007, No 142.