Frequently asked questions

What is it Casillowine.com ?

Casillowine.com it is an online portal where you can buy wine, spirits, beers, products dedicated to the sector Ho.Re.Ca and accessories. Su Casillowine.com you can find a very large catalog and many special promotions, you can choose from thousands of labels and receive the products comfortably at home. 

Why choose Casillowine.com ?

Why Casillowine.com is very attentive to the satisfaction of its Customers: the products are carefully preserved in our warehouse, the goods are delivered in boxes specially developed to avoid breakage and temperature changes, we are also at your disposal for suggestions and assistance by emailing us at info@casillowine.com. 

How much does it cost and how can I sign up?

To browse the catalog you do not need to subscribe. Membership to the site is free and simple and allows you to make purchases at any time.
To register simply click on the "login" button at the top of the page, enter your email and click on "Create ACCOUNT“, fill in the required fields and press on” register": you will receive an email to the chosen address, containing the summary of registration data.

It is advisable but not mandatory to subscribe to the newsletter to be always informed about the latest news and special promotions that our experts select for you daily. 

How can I buy a product?

All products offered on Casillowine.com they can be purchased directly on-line. Once registered to the site (click here to subscribe), simply select the desired product (s) and follow the purchase procedure, which will accompany you until the completion of your order, in a few clicks and conveniently from your desktop or mobile device.

Are my bottles safe during transport?

Alla Casillowine.com we are very careful so that the product arrives at its destination in perfect condition. For shipments we use the best couriers in the domestic and foreign including UPS, GLS, BRT, and others, we use the packaging of certified high-strength EWSP®; l’ EWSP® is the new packaging system patented bottle holder designed and built specifically to withstand the bumps, and falls hard, and it is the only system certified and approved by the most important national and international carriers. All products are original and come directly from the manufacturers. 

What are the accepted payment methods?

You can pay with credit cards and prepaid cards of the circuits Visa, Mastercard, Maestro, Postepay, American Express, Diners Club International, with PayPal account and bank transfer. Also Casillowine.com it also offers the possibility to pay by cash on delivery.  In the case of bank transfer, at the time of confirmation of the order, the bank details (IBAN), the amount of the transfer and the order number will be indicated. Payment by bank transfer must take place within the terms indicated and in any case no later than 2 days from the order confirmation.

Is it safe to pay by credit card?

pay by Credit Card on Casillowine.com it is safe and certified, because confidential data is not processed by our servers or our staff but only by the banking circuit and is not stored in any database, neither ours nor the bank. The transaction takes place via secure and encrypted connection.

Are the prices shown on your website inclusive of VAT?

Yes, all prices are indicated with VAT included.

To place an order I must be registered at Casillowine.com ?


Yes. Our offers are only for Registered Members of the site. 

Casillowine.com does it also ship to Europe?


Yes, click here to check the countries where we ship.

How much are the shipping costs?

Generally, shipping costs amount to 7,90 € for shipments throughout Italy; for orders of an amount equal to or greater than 99,00 € shipping throughout Italy is free. The cost of the shipment and up to 30kg abroad is of 39,90€, delivery in Latvia, Lithuania, Estonia, Poland, the Czech Republic, Slovakia, Hungary, Slovenia, Romania, Bulgaria, Croatia, Austria, Germany, Greece (Up to 20kg), Belgium/Luxembourg, France/Corsica, the Netherlands, Spain (we do Not deliver to Andorra, Ceuta/Melilla, Gibraltar, Canary Islands), Portugal (we do Not deliver to Azores/Madeira), England (we do Not deliver in Uster and islands), Eire, Denmark, Norway, Finland and Sweden. For shipments abroad there is no payment by cash on Delivery, shipping times vary from 3 to 6 working days. 

Is my personal data safe?

By entering your data on Casillowine.com you're safe. For more details read our Privacy Policy.

I made an order but I was wrong to indicate the delivery address. How can I do that?

If the order has not yet been shipped, you can request its rectification or cancellation by sending an email or by contacting us via chat or telephone to the contacts indicated here.

I forgot my password, How can I do it?

You can set a new password from the email address used when signing up: simply click on "sign in" and select the link " forgot your password?"below the Password field or click directly here. Once you have entered your email and clicked recover Password, you will receive an email message containing a special link to set a new password.

Can I cancel an order placed?

You can request the cancellation of the order if it has not yet been processed: contact. In case of cancellation, the full amount of the order will be refunded.

Can I use the right of withdrawal?

You can use the right of withdrawal and be refunded according to the law: click here for details

Not usually being at home during office hours, can I have the purchased product delivered to the workplace?

Yes, you can provide a different shipping address than the payment/billing address when you purchase.

Is it possible to buy different products with a single transaction?

Of course, you can put in the cart as many products as you want and proceed to purchase in one solution.

I would like to contact Casillowine.com or give suggestions: what should I do?


Your opinion for us is very important. Write to us at info@casillowine.com and we will answer you as soon as possible.

What is the CVV credit card code?

The CVV code is a 3-digit number printed on the back of your credit card and is required to confirm card ownership.

Once I have made a purchase, how can I verify that the transaction has been successful?

You will receive a confirmation email stating that your order has been successfully registered. You can also access your account by clicking on "login" enter your login details in the “already registered?"click on" enter " and check all your orders.

How long does the delivery take?

Casillowine.com on average, it manages to deliver in Italy the products purchased within 48/72 working hours from the receipt of the order. In some exceptional cases, when for example a product is out of stock, the re-supply Times May slightly affect the delivery, in any case our Customer Service it is available and informs the customer in time.

How long after is my order shipped?

For all orders received by 11:00, shipments will depart on the same day. 

Is it possible to check the shipment status?

Yes, from the moment the order is taken over by The Courier will arrive an email with the tracking of the shipment and you can follow all the steps.

What should I do if the product I bought does not arrive?

You can check the shipment status in the order detail by logging into your account Casillowine.com. in case you need assistance, you can contact us directly by email or chat or by phone at contacts indicated here.

I have received a damaged bottle, How can I return it and be refunded?

If you receive one or more damaged bottles at your address, contact Customer Support immediately by email or chat, or by phone to contacts indicated here. You may be required to send us the bottle to be returned and to email us some photos with the description of the damage (photo of the damaged product, full photo of the shipping box casillowine.com, legible photo of the shipping label on the damaged box, photo of The Courier's delivery receipt) to allow us to verify the problem and intervene accordingly. During delivery, if obvious damage is detected to the packaging and contents, it is necessary to sign the copy of the delivery receipt that the Courier retains indicating I accept with reservation and specifying the problem found e.g. wet package, broken package, reconditioned package etc.).

Wine tastes like a cork, what can I do?

The hint of Cork is transmitted to the wine from the Cork, at the moment when the cork is attacked by harmless mold from the cork oak. It can sometimes overpower the organoleptic properties of the wine; not infrequently, it can be confused with characteristics typical of some wines, such as accentuated woody or toasted hints. If you find in one or more wines the hint of cork, you can contact. Next, you will need to send to the headquarters of Casillowine.com bottles deemed non-compliant through return procedure; the product (s) must be returned with at least 2/3 of the contents and with original cap; the bottle (s) must be shipped in the packaging of Casillowine.com to preserve its integrity. Upon receipt of the bottles, the defect reported will be verified and, if confirmed, Casillowine.com it will refund the relevant bottles.

Can I receive the invoice for the purchased product?

Yes, the invoice or receipt must be requested at the time of the order; it will no longer be possible to request an invoice once the order is shipped.

I saw a promotion, it's currently over. Is it possible to join the offer anyway?

Some products may be offered with a promotional price for a limited period of time or quantity. At the end of the promotion, the product will be available at the displayed price. We recommend subscribing to our newsletter in order not to miss any discounts and be always updated on current promotions.

I am a producer / distributor and would like to propose my wines or accessories, what should I do?

You can write an email to the address info@casillowine.com leaving us your contact details and sending a presentation of the company and products. We will contact you as soon as possible.

I would like to no longer receive your newsletters, how can I do it?

Simply log in to your Account, Select "Newsletter" and after that

"I do not wish to receive newsletters" or click on the appropriate description link contained in each newsletter. In any case, you can change the frequency of receiving our newsletters from your account. Once you unsubscribe from our newsletter, your account remains active and the credentials already in your possession may allow you to access Casillowine.com to make purchases or consult the catalog.

Where is your point of sale?

Our sales point "Enoteca showroom Casillo Wine" is located in Via Santa Agata 56, in Sala Consilina (SA). For information or directions you can contact us at 0975-521493.

Are the articles on the site also available in the point of sale?

Yes, you can find the articles on our site also at our wine shop. We recommend that you contact the store in advance for availability.

It is possible to withdraw the purchase made on casillowine.com at your point of sale?

Yes, you can make the purchase on our online site and select as shipping method “pick up at our point of sale”

I'd like to have a quote on my order.

You can contact us by email at info@casillowine.com specifying desired quantities and products.

Other questions, How can I contact customer support?

The support service is provided free of charge by email or by telephone to the contacts indicated here. On the site there is also a real-time assistance chat that can have a variable Garrison according to the availability of the assistance staff.